Customer reviews of PHC Car Sales

By Anonymous on 30 October 2024 | Purchase not verified

Terrible experience if only I could give a zero.

By Michal S on 29 October 2024 | Purchase not verified

I will be honest with you, I have no idea what is the problem with people. I have purchased few months ago lovely mercedes viano. Due to part service history and high milage, I have decided to get my friend mechanic to check the car for me. Owner had no issues with it whatsoever, after few test drives, and really deep check of the car we found few little issues with I have agreed with the owner that he will sort everything out for me. And guess what. Week later, as agreed, all little issues has been rectified, car has been cleaned, checked and have been waiting for me with fresh 12months mot. Aftercare? Can't fault this guy on anything at all. I have spotted another small issue, rang to the garage and without any stupid discussions, the owner has said to me to come over and he will try to sort something out. Few days later we meet, and an hour later the problem has been sorted. Really happy with the purchase, friendly atmosphere, good value for money, top man. KEEP IT GOING !!! I will definitely be back in few years ones i get bored of viano.Top man!

By Anonymous on 25 September 2024 | Purchase not verified

Daniel was great from start to finish , very quick turn around on the car for me and was a genuine nice bloke , thanks

By Anonymous on 12 September 2024 | Purchase not verified

I don’t often write a review but when service and experience is so extreme (either way) I feel compelled to. we had issues within days and he was rude and aggressive and then proceeded to ignore further calls and ultimately block them, terrible experience. Avoid.

Reply from PHC Car Sales on 13/09/24

We’re very sorry you feel you’ve had a bad after care experience this is extremely unusual for our company. Maybe an inside to which vehicle it was and a name as it’s not specified and might help us identify the issue for you. No name or car for a review leaves it very difficult for us to address and improve

By Anonymous on 07 September 2024 | Purchase not verified

save yourself time and money and take note of the previous bad reviews! This man is dishonest, rude and unreliable.

Reply from PHC Car Sales on 13/09/24

We’re sorry to read you feel like this. We would like to know which vehicle it was we felt with you and if you purchased it to improve our business

By Anonymous on 25 July 2024 | Purchase not verified

AFTER READING SOME OLD REVIEWS I WAS SCEPTICAL BUT WAS PLEASANTLY SURPRISED. VERY PROFESSIONAL , CLEAN AND TIDY AND WENT THE EXTRA MILE. I WILL DEFINATLY BUY FROM DAN AGAIN AND WILL RECOMMEND FRIENDS TOO

By Dennis T on 23 June 2024 | Purchase not verified

Having read some negative reviews and especially one being about a Mercedes Viano, I was hesitant at first but as the dealer is fairly local I thought I should give it a chance.Spoke with the dealer and gave him less than 30 minutes notice that I wanted to come and look at a Viano (so there is no way that any magic was done to make anything look better than it really is).When I arrived I was met with a very tidy lot, with clean cars (they are outdoor so it would be ridiculous to expect detailer finish). However the interiors were all very clean, to the extent that I was hesitant to get in not to make them dusty.I was shown 3 Vianos and the dealer gave me all the space to look at them on my own and even though he knew I was having a quick look (not ready to buy) he wanted to move them forward for me to have proper look.Very knowledgeable and helpful, he answered all my questions and even suggested which vehicle was best suited to me (although he would have been far better off selling me the one I initially went to look at).Best second hand car dealer experience I have had and I will definitely buying my Viano from here.All I have to say is do not let any negative reviews put you off and just go see the vehicle you are interested in.

By Anonymous on 08 June 2024 | Purchase not verified

If I could leave a 0 star review I would! Avoid at all costs! Car was not in the condition described in the AD and clearly had accident damage which wasn't declared and there had been a bad attempt to it cover up... I pointed this out in a polite way and said I wasn't interested in the car anymore and asked for my deposit back. The guy then slammed the door shut in my face! I had traveled over 80 miles and he was extremely rude, there were two other customers that were also extremely unhappy with the service they had received. I eventually did get my deposit back but only when my partner challenged him.

By Tony M on 16 May 2024 | Purchase not verified

Dealer is unscrupulous and falsely advertises vehicles, do not trust.I spoke to him regarding a mercedes viano, was assured everything was good, no warning lights clean bodywork, good all round condition. I agreed to a refundable £250 deposit as I was 130 miles away.I travelled the 130 miles at the weekend only to find the car had multiple dents and scratches on virtually every panel. On starting the car, had warning lights regarding the air suspension, on inspection the air suspension had been completely removed.No he refuses to refund and will not take calls, messages etc.Complained to autotrader who promised to investigate.

By Anonymous on 08 May 2024 | Purchase not verified

I purchased a Mercedes Benz 8 seater, while purchasing the seller promised so many things , car warranty for 3 months and promised to send the original key to my home address . After purchasing the car with in 3 weeks had battery warning, engine and other problems, when I called the agent or seller he denied and stop answering my call . Never trust this seller and never purchase anything from him