Customer reviews of PHC Car Sales

By Anonymous on 08 June 2024 | Purchase not verified

If I could leave a 0 star review I would! Avoid at all costs! Car was not in the condition described in the AD and clearly had accident damage which wasn't declared and there had been a bad attempt to it cover up... I pointed this out in a polite way and said I wasn't interested in the car anymore and asked for my deposit back. The guy then slammed the door shut in my face! I had traveled over 80 miles and he was extremely rude, there were two other customers that were also extremely unhappy with the service they had received. I eventually did get my deposit back but only when my partner challenged him.

By Tony M on 16 May 2024 | Purchase not verified

Dealer is unscrupulous and falsely advertises vehicles, do not trust.I spoke to him regarding a mercedes viano, was assured everything was good, no warning lights clean bodywork, good all round condition. I agreed to a refundable £250 deposit as I was 130 miles away.I travelled the 130 miles at the weekend only to find the car had multiple dents and scratches on virtually every panel. On starting the car, had warning lights regarding the air suspension, on inspection the air suspension had been completely removed.No he refuses to refund and will not take calls, messages etc.Complained to autotrader who promised to investigate.

By Anonymous on 08 May 2024 | Purchase not verified

I purchased a Mercedes Benz 8 seater, while purchasing the seller promised so many things , car warranty for 3 months and promised to send the original key to my home address . After purchasing the car with in 3 weeks had battery warning, engine and other problems, when I called the agent or seller he denied and stop answering my call . Never trust this seller and never purchase anything from him

By David W on 20 April 2024 | Purchase not verified

Just bought a Mini countryman. Good price with warranty and tax. Nice and easy transaction. Fair and honest chap to deal with. Thanks

By Anonymous on 19 November 2023 | Purchase not verified

Bought a bmw from them around 2 years ago and it runs great. Edd’s a decent bloke. Only writing this review 2 years down the line to make sure the car was ace; it has been.

By Chan M on 10 July 2023 | Purchase not verified

Today went to view a Red Peugeot 207. The owner is clearly a very dishonest seller. From not describing the cracks on the car in the description to the fact the head gasket is gone and not a drop of coolant, took for a test drive clutch is gone, burning smell, he filled the coolant up before we went out in it as we identified it was empty and when we got back it was empty again as we checked. The car engine was ticking and a knocking sound at the back maybe rear axle gone and the mileage described was inaccurate, overall the car was in bad condition and I’m glad my little sister has not been left with an unsafe vehicle. Please be careful when dealing with this seller as he is very dishonest and rude from my experience and from reading other reviews. Please look at google reviews and other places.

Reply from PHC Car Sales on 28/11/23

I don’t normally respond to reviews as I try to stay impartial and let customers who read them make their own mind up. The gentleman who bought the vehicle the next day was over the moon and having seen him the other day told me what a great car it was. If the car was as bad as you are making out and I’m as bad as you say, I still am wondering why you sat in the office for so long trying to haggle on the price and only got up and left in abit of a mood because i wouldn’t budge on the price? Think the issue is I didn’t want to reduce the price for you.

By Anonymous on 13 February 2022 | Purchase not verified

Terrible, dishonest & unethical car dealer. Stay very clear - there’s a reason the cars sold are cheap. Wrong documents given, no service history as they had been ‘misplaced’, no MOT despite claiming on the ad that all was in order. Had put down a deposit for the car I was looking to buy and after all of the above decided not to buy and my full deposit was not even returned. Never have dealt with a dealer who was so rude and incompetent.

By Anonymous on 02 December 2021 | Purchase not verified

Not a honest chap, doesn't stick to his word.

By Alan P on 15 May 2021 | Purchase not verified

Came across PHC whilst looking for a car online. Right from the initial enquiry the staff were most helpful and could'nt do enough for us. It was a pleasure to do business with a company whose customer service was excellent. Would deffinitely recommend PHC to my friends and family.

By Paul S on 09 January 2021 | Purchase not verified

We’re all living in difficult time, purchased today, my first BMW645Ci granted off an age. Way way better than expected..! A above average px value. Happy to hand over my card. 230 mile drive home, with absolutely no issues, yes needs some bits, but outstanding value. Treated with respect, with absolutely no pressure. Worth the journey. Buy with confidence Thank you